CLOUD MANAGED SERVICES

Future-proof your operations and maintain costs.

Enable your team to focus on what matters most while we manage and support your AWS environment and workloads.

MANAGE AND SUPPORT

Let us do the heavy lifting for you

The DNX Managed Services are tailored to manage and support your AWS environment and Workloads, so we can fill technical skill gaps, provide the security and flexibility your business needs, keep costs under control, and reduce downtime.

MANAGED SERVICES

A Well-Architected foundation improves your managed services

Hosting your application in a well-architected environment is the first step to greater advantages from your DNX Managed Services. That’s why we assess and prepare your environment according to AWS Well-Architected best practices. It enables us to progress faster and detect issues earlier, preventing rework.

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Security

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Operational Excellence

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Reliability

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Performance
Eficiency

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Cost
Optimisation

BENEFITS

Maximize your potential gains

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Improved
Security

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Stronger
Compliance

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Reduced
Operating Costs

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Simplified
Management

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Frictionless
Innovation

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Service Management

Objective
Operate customer’s AWS stack

  • Operations

Performance review
Security Review
Change Management

  • Cost Optimisation
  • Monitoring

Basic (Alerts)
Advanced (Dashboard)

  • Architectural insights
  • Backlog Grooming

* Included in the service base price.

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Support Services

Objective
Break-fix – Avoid Incidents

  • Incidents Response

Management Production
Incidents Only

  • Recognition

Alert Response
Customer’s Ticket

  • Action

Action Workaround
Open a Problem Ticket

  • Response Time SLA

* Included in the service base price with a limited monthly number of incidents.

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Professional Services

Objective
Offer the best professional for the customer’s needs

  • Monthly hours Package

Ad hoc Consulting
Professional Allocation
Problem Management
Automation
Improvements
Small Projects

* Monthly hour package.

OPERATING CUSTOMER'S AWS STACK

Get the full package

DNX Managed Services provides comprehensive solutions in service management and a range of additional services, delivering high-quality support tailored to our clients’ needs with a tried-and-tested but uniquely individualised approach.

Service Management

Operations

From updates to backups, we keep your cloud in top shape and aligned with AWS best practices.

Cost-optimization

With DNX Managed Services, we provide a consolidated view across your cloud environment, giving you visibility into cost and usage trends as well as the ability to identify and remediate inefficient resources usage on your AWS accounts.

  • Identify poorly managed or unutilised resources
  • Opportunities to reserve cloud resources in advance
  • Right-size your cloud resources and configure them to scale seamlessly to achieve cloud optimization.

Monitoring

We’re always watching and ready to respond, so you can focus more on your business and applications

Architectural Insights and Backlog Grooming

Keep the focus on driving innovation while DNX provides you the latest technologies to grow your business.

Support Services

Incident Response

Our incident response protocol has two-fold contingencies for both proactive and reactive incident management.

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Incident Escalation

Every incident will follow the Management and Technical escalation process according to the SLA agreements

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Service Level Agreement

All incidents, problems and requests shall be assigned a severity level by the customer, during ticket opening, to determine the urgency. This will also be determined on the impact and effect on the business of the client. DNX Engineers will review the severities during the fixing process.

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Professional Services

We strive to match the best-qualified professionals with our customers’ needs. A dedicated package of hours per month encompasses numerous professional services, flexible enough to adapt in dynamic conditions, so you get the right services when you need them.

Monthly hours Package

  • Ad hoc Consulting
  • Professional Allocation
  • Problem Management
  • Automation
  • Improvements
  • Small Projects

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