Joining DNX will take you on the best adventure of your career
From day one, DNX Founders Allan Denot and Helder Klemp understood that their collaborators, commonly referred to as DNXers, were the key to the success of the company. DNXers are not seen as a resource, a ‘ plugin and play’, or a disposable asset. They, just like Allan and Helder, have passions, aspirations and ideas. To cultivate this, DNX prides itself on promoting a healthy, supportive, and fun work environment, encouraging a balanced attitude to professional and personal life, and approaching each team member holistically. It is important to us that all DNXers can grow, to move up in the company, to follow their dreams both inside and outside of work, and to do all of this in a supportive environment.
Perks of the job
A good job is satisfying and pays the bills – a great job is much more. Working with DNX gives you unlimited prospects to grow and learn. Here are some of the things we think are important about working with DNX.
Real life and nine-to-five don’t always match.
Casual & fun
We work hard, but we’re still real people. We value keeping up the good vibes.
development (for real)
You’ll be supported to grow professionally with real, applicable knowledge and skills.
We understand that a healthy person needs wellness in mind, body, and spirit.
knowledge portal &
Our repository of knowledge and learning is a key part of our sharing culture
Being part of our team means living the DNX lifestyle. It means working with like-minded people who like to have a good time whilst celebrating the important milestones and the small things too.
We seek a highly skilled and motivated Mid-Level Security Engineer to join our team. As a Mid-Level Security Engineer, you will ensure the security and integrity of our organisation and client systems and data. You will be responsible for implementing and maintaining security controls, identifying vulnerabilities, conducting risk assessments, and providing recommendations to enhance our overall security posture and that of our clients.
Reporting to Managed Services Team Lead, you will join the Managed Services team and will ensure the security and integrity of our organisation and client systems and data.
- Security Controls: Implement and maintain security controls to protect our information and network infrastructure. This includes deploying and utilising the following tools:
- DataDog: Deploy and utilise DataDog for monitoring and analysing system performance and security metrics.
- Wiz: Deploy and utilise Wiz for cloud security posture management, vulnerability assessment, and threat detection.
- DRATA: Deploy and utilise DRATA for automating security and compliance processes.
- Various Cloud Security Tools: Learn and utilise software related to CWPP (Cloud Workload Protection Platform), CIEM (Cloud Infrastructure Entitlement Management), SIEM (Security Information and Event Management), Vulnerability scanners, and CSPM (Cloud Security Posture Management) with a focus on Cloud Security.
- Need to be familiar with the following to best serve our client base:
- Security Infrastructure: Configure, troubleshoot, and maintain security infrastructure software and hardware. Install software that monitors systems and networks for security breaches and intrusions. Monitor systems for irregular behaviour and set up preventive measures.
- Information Security: Plan, develop, implement, and update the company’s security strategy. Educate and train staff on information system security best practices.
- Encryption and AWS Environment: Possess familiarity with encryption techniques related to modern tools and the AWS environment. Apply encryption methods to secure sensitive data and ensure compliance with industry standards.
- DevOps and Security: Understand the DevOps process and its relationship with security tasks. Collaborate with the DevOps team to integrate security measures into the development and deployment lifecycle.
Skills and competencies
We are looking for individuals who have the following:
- Proven experience and willingness to learn new tools and processes as a Security Engineer or in a similar role.
- Strong knowledge of security principles, techniques, and technologies.
- Familiarity with encryption methods and their application in modern tools and the AWS environment.
- Proficiency in deploying and utilising tools such as DataDog, Wiz, DRATA, and Cloud Security tools (CWPP, CIEM, SIEM, and Vulnerability scanners) focusing on Cloud Security within the AWS ecosystem.
- Understanding DevOps processes and how security integrates into the development and deployment lifecycle.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration abilities.
- CISSP, CASP, CCNA, or Security+ Certification preferred or in progress of completion.
The ideal candidate should have the following:
- Five years of experience in a similar role
- Strong oral and written communication skills
- Proven ability to lead a team to meet quotas
- Excellent leadership skills
- Experience setting and delivering sales goals
- Results-oriented with strong analytical skills
As a Customer Success Manager, your primary goal will be to ensure the success and satisfaction of our customers throughout their journey with DNX Solutions. You will play a pivotal role in building and maintaining positive relationships with clients, understanding their needs, and providing tailored solutions to help them achieve their desired outcomes. This role involves a combination of proactive account management, customer support, and strategic planning to drive customer retention and growth.
Onboarding and Relationship Building:
- Collaborate with the sales team during the onboarding process to ensure a seamless transition for new customers.
- Develop a deep understanding of each customer’s business objectives, challenges, and expectations.
- Foster strong relationships with key stakeholders to become a trusted advisor for the customer.
Customer Success Planning:
- Work closely with customers to create and implement customer success plans that align with their goals.
- Provide guidance and best practices to customers, helping them maximise the value of our products/services.
Proactive Support and Issue Resolution:
- Monitor customer accounts regularly to identify potential issues and address them proactively.
- Respond to customer inquiries and provide timely, effective solutions to any challenges they encounter.
Customer Engagement and Advocacy:
- Drive product adoption and usage by engaging with customers regularly through phone calls, emails, and virtual meetings.
- Encourage customer advocacy and referrals by delivering outstanding service and demonstrating the value of our offerings.
Customer Feedback and Insights:
- Gather customer feedback and insights to identify opportunities for improvement and inform product development.
- Collaborate with internal teams to advocate for customer needs and relay feedback effectively.
Renewals and Upsells:
- Monitor customer satisfaction and usage data to identify upsell opportunities and contribute to renewal efforts.
Skills and competencies
- Bachelor’s degree in IT, Business, Communication or equivalent work experience.
- Proven experience in a customer-facing role, such as customer success, account management, or customer support.
- Excellent communication and interpersonal skills with the ability to build strong relationships.
- Experience in technology companies (experience in Cloud or IT infrastructure is a plus).
- Empathetic and customer-focused mindset with a passion for helping customers succeed.
- Strong problem-solving skills and the ability to think strategically.
- Familiarity with Wrike, Slack, Google Workspace and CRM tools is a plus.
- Ability to work independently and collaborate effectively with cross-functional teams.
Join our team and be part of a supportive, innovative environment where your dedication to customer success will make a real impact on both our clients and our company’s growth.
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