Why We Aren’t Ready for GenAI: The Unspoken Challenges and Pathways
In the whirlwind of technological advances, GenAI stands out as a potential game-changer, promising big shifts in how businesses operate and interact with their customers. But, despite the excitement, many organisations are not yet equipped to fully utilise its capabilities. Embracing GenAI entails more than just adopting a new technology; it involves preparing your organisation […]
IndeCX: Valuable CX Insights with GenAI on Amazon Bedrock
Ensuring a positive customer experience ranks high among business priorities, directly influencing profitability and growth. IndeCX, a platform specialising in customer experience monitoring and NPS (net promoter score), highlights that dissatisfaction can prompt as much as 78% of customers to switch to competitors, marking it as the leading cause for brand defection. Notably, IndeCX insights […]
QuantPS: Migrating from GCP to AWS for better real estate analytics, ensuring more for those with less facing foreclosure
Selling foreclosures has often been dubbed the “hardest part of homeownership,” a sentiment that echoes the frustration of both lenders and borrowers alike. Banks play a critical role in facilitating real estate transactions and managing mortgage loans, yet many of their legacy processes surrounding foreclosure and property sales remain rooted in traditional, qualitative methods. These […]